Chapter 4. Gathering Stories

How do you gather the stories? This chapter offers advice on working with users in order to identify stories in your conversations with them. The advantages of various approaches will be described. This chapter describes effective methods for getting at a user’s real needs by asking the right types of questions.

Elicitation and Capture Should Be Illicit

Even some of the best books on requirements use words like elicitation (Kovitz 1999; Lauesen 2002; Wiegers 1999) and capture (Jacobson, Booch and Rumbaugh 1999) to describe the practice of identifying requirements. Terms like these imply requirements are out there somewhere and all we need to do is have them explained to us and then we can lock them in a cage. Requirements ...

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