Visual Basic® Style Guide, The

Summary

Little things mean a lot. Although the development of application documentation is a big thing in the mind of the programmer, it should be a small thing to the user. Users simply expect quality documentation to be there if and when they need it. Printing disk labels and putting the customer's logo on the documentation (for custom applications) are nice touches. Still, the content of your documentation is the key, and your users and technical staff may forget all of the nice things you did if you are unable to deliver on your promise of professional documentation.

I still remember when my coworker purchased a Macintosh only a few days after it was released back in 1984. With an ear-to-ear grin on his face, he exclaimed, "I haven't had ...