May 2013
Intermediate to advanced
256 pages
4h 44m
English
book
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of
by Leonard S. Greenberger
Content preview from What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of
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Chapter 9
AVOIDING AND ESCAPING TRAPS
When an elephant steps on a trap, no more trap.
Unfortunately, we’re not elephants. If you step in a trap when you’re trying to break through and win people over, chances are pretty good that the trap is going to win.
Traps can exist when you’re communicating in normal or tough situations, but when you step in one in a normal situation, your audience probably won’t notice. Or they’ll give you the benefit of the doubt and ignore it. In a tough situation, falling into a trap will begin to erode your CODE score, and if you don’t escape quickly, you won’t be able to win over people when they’re angry, worried, and suspicious of everything you say.
It’s easy enough to step into a trap all ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.