May 2013
Intermediate to advanced
256 pages
4h 44m
English
book
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of
by Leonard S. Greenberger
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WORKS CITED
INTRODUCTION
P. xxxiii Miranda, Christina, “Five tips to deliver bad news gracefully.” The Voice of Reason in Marketing blog at http://redpointspeaks.com, August 29, 2012.
P. xvii Wingo, Hal C., “Re: The Transition.” New Yorker (letter to the editor), April 23, 2012.
CHAPTER 1: THE SCIENCE BEHIND THE ART
P. 4 “The application of risk communication to food standards and safety matters,” Report of a Joint United Nations Food and Agriculture Organization/World Health Organization Expert Consultation, Rome, February 2-6, 1998, p. 3.
P. 6 Wolbarst, Anthony. Solutions to an Environment in Peril. Baltimore: The Johns Hopkins University Press, 2001. Chapter 15, “Risk Communication: Evolution and Revolution,” by Vincent T. Covello and Peter ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.