May 2013
Intermediate to advanced
256 pages
4h 44m
English
book
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of
by Leonard S. Greenberger
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RECOMMENDED READING
For readers who are interested in more information about the strategies, skills, and techniques we’ve covered in this book or about similar topics, I offer the following list of sources.
Brehove, Aaron. Body Language: Techniques on Interpreting Nonverbal Cues in the World and Workplace. Guilford, CT: Morris Book Publishing, 2011.
Eckman, Paul. Emotion in the Human Face, 3rd ed. New York: Oxford University Press, 2007.
Fischer, Roger, William Ury, and Bruce Patton. Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Group, 2011.
Kinsley Goman, Carol. The Nonverbal Advantage: Secrets and Science of Body Language at Work. San Francisco: Berrett-Koehler Publishers, 2008.
Lumsden, Gary, and Donald Lumsden. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.