What Your Body Says (and how to master the message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships

What Your Body Says (and how to master the message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships

by Sharon Sayler, Amy Ruppel
Released August 2010
Publisher(s): Wiley
ISBN: 9780470599167

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Book description

Train your body to communicate with confidence and clarity-have your body match what your mouth says...

The popular phrase "leading from influence" takes for granted that influence derives chiefly from verbal communication. However, communication is about more than words. To get to the next level in your career, you must communicate with your entire self.

What Your Body Says gives you the straight-up "how-to" on unifying what you say with what you do, allowing you to better connect with other people and reach your full leadership potential. It gives you a clear and simple process to follow, all drawn from an intense study of how language impacts people's lives and emotions. Filled with useful tools, strategies, and techniques, this book gives you the key to

  • Speak intelligently while looking smart, engaging and real

  • Deliver unpleasant messages without pain or guilt

  • Having a committee meeting and getting something done

  • And more

Written by Sharon Sayler, a highly accomplished expert in marketing, presentations, and body language, What Your Body Says is the only guide you need to achieve the competitive edge in your personal and business communication style.

Table of contents

  1. Copyright
  2. Foreword
  3. Foreword1
  4. About the Author
  5. Acknowledgments
  6. About This Book
  7. Introduction
    1. EXERCISE: CLOSELY OBSERVE RESPONSES
    2. Understanding the Difference between Power, Intimidation, and Influence
    3. How Influence Equals Opportunity
    4. Items of Note
  8. 1. The Signals You Are Sending
    1. 1.1. EXERCISE: CLOSELY OBSERVE GESTURES
    2. 1.2. Good versus Bad Nonverbals
    3. 1.3. EXERCISE: UNDERSTAND WANTS AND NEEDS
  9. 2. How the Signals Work
    1. 2.1. Intentional Gestures Are a Powerful Tool
    2. 2.2. When and How the Gesture Happens
    3. 2.3. EXERCISE: PRACTICE TIMING YOUR GESTURES
    4. 2.4. How Long to Hold the Gesture
    5. 2.5. "But Wait, There's More . . ." Connecting Two Ideas Nonverbally
    6. 2.6. How to Disconnect Two Ideas Nonverbally
  10. 3. Gestures of Relationship
    1. 3.1. EXERCISE: PRACTICE GESTURES OF RELATIONSHIP
    2. 3.2. How to Attach Yourself to a Message
    3. 3.3. How to Create a Visual Placeholder
  11. 4. Gestures of Location
    1. 4.1. How to Use Locations
    2. 4.2. How to Create a Phantom Location
    3. 4.3. How to Assign Negatives to a Location
    4. 4.4. How to Avoid Cross-Contaminating Your Message
  12. 5. Gestures That Teach
    1. 5.1. Keep the Gesture Simple and Familiar
    2. 5.2. Verbal and Nonverbal Congruency
    3. 5.3. Do I Always Have to Be Congruent?
  13. 6. Gestures of Expectation and Influence
    1. 6.1. How to Use Your Posture to Show Your Confidence
    2. 6.2. Manage the Behavior—Not the Person
    3. 6.3. Proactive versus Reactive
    4. 6.4. I Expect You to Wait
    5. 6.5. Power Gestures
    6. 6.6. How to Confirm Others' Perception of the Experience
  14. 7. The Eyes Have It
    1. 7.1. Where Do I Put My Eyes?
    2. 7.2. What Can I Do with My Eyes?
    3. 7.3. Eyes and Emotion
    4. 7.4. How to Manage with Eye Contact
    5. 7.5. Pros and Cons of Little or No Eye Contact
  15. 8. How the Signals Sound—The Voice
    1. 8.1. Voice Patterns of What We Do and Who We Are
    2. 8.2. How to Use the Credible Voice Pattern
    3. 8.3. How to Use the Connection Voice Pattern
    4. 8.4. Is Your Voice Sabotaging You?
    5. 8.5. Addicted to the Verbal Pause
    6. 8.6. EXERCISE: ARE YOU ADDICTED TO THE VERBAL PAUSE?
    7. 8.7. The Need to Breathe
    8. 8.8. EXERCISE: PRACTICE YOUR BREATHING
  16. 9. The Unintentional Nonverbals
    1. 9.1. Fidget Reboot Button
    2. 9.2. EXERCISE: PRACTICE PUSHING YOUR FIDGET REBOOT BUTTON
    3. 9.3. The Nonverbal Outburst
  17. 10. The Fine Print in Your Owner's Manual
    1. 10.1. The Trick Is to Remain Flexible
    2. 10.2. Master the Behavior Game
  18. 11. Putting It All to Work
    1. 11.1. Feelings Change Facts
    2. 11.2. Emotions Motivate
    3. 11.3. How to Communicate a Clear Direction
    4. 11.4. Observe to Become Self-Aware
    5. 11.5. How Context Controls the Message
    6. 11.6. EXERCISE: OBSERVE NONVERBAL COMMUNICATION
    7. 11.7. Final Thoughts: Master Your Message—Next Steps
  19. Cheat Sheets
  20. Resources and Recommended Reading
  21. Quick Reference Guides

Product information

  • Title: What Your Body Says (and how to master the message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships
  • Author(s): Sharon Sayler, Amy Ruppel
  • Release date: August 2010
  • Publisher(s): Wiley
  • ISBN: 9780470599167