Skip to Content
Windows® 7 Resource Kit
book

Windows® 7 Resource Kit

by Tony Northrup Mitch Tulloch and Jerry Honeycutt
October 2009
Intermediate to advanced content levelIntermediate to advanced
1760 pages
93h 25m
English
Microsoft Press
Content preview from Windows® 7 Resource Kit

Understanding Remote Assistance

Supporting end users is an essential function of IT departments and the corporate Help Desk. Unfortunately, conventional technical support provided over the telephone or using chat tools is generally cumbersome and inefficient. As a result, supporting users is often both time-consuming and costly for large enterprises to implement. For example, end users often have difficulty describing the exact nature of the problem they are having. Because of their general inexperience and lack of technical knowledge, end users may try to describe their problem using nontechnical, inexact language. As a result, Help Desk personnel are generally reduced to asking a series of simple questions to try to isolate the problem the user ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Windows Server® 2008 Active Directory® Resource Kit

Windows Server® 2008 Active Directory® Resource Kit

Conan Kezema Stan Riemer Mike Mulcare, Byron Wright, and Microsoft Active Directory

Publisher Resources

ISBN: 9780735638952Purchase book