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Winning with Customers: A Playbook for B2B by Jerry Alderman, D. Keith Pigues

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About the Contributors

Brian Kiep, Vice President, Valkre Solutions, Inc.

Brian Kiep is a vice president of Valkre Solutions and is responsible for solution development and customer engagements. Over the past several years, Brian has worked directly with the authors and Owens Corning to expand on Customer Value Creation theory and turn it into products and capabilities that organizations can own. To do so, Kiep leaned on deep experience in the strategies, processes, and technologies surrounding Customer Value Management and Customer Relationship Management across many industries, including telecommunications, health care, financial services, building materials, and technology. As a result, Kiep has developed extensive skills in general management, e-commerce, B2B marketing and sales, and change management. Kiep is a graduate of the Chicago Booth School of Business (MBA) and the University of Illinois at Urbana-Champaign (Engineering). In his spare time, he enjoys time with his family, cheers on the Fighting Illini and the Chicago Bears, and plays golf with his friends.

Alex Monacelli, Vice President, Valkre Solutions, Inc.

Alex Monacelli is a vice president at Valkre Solutions and is responsible for customer engagements. Over the past several years, Monacelli has worked directly with Owens Corning and various Fortune 500 clients to develop their internal Customer Value Creation capabilities. Through this work, Monacelli has developed expertise in project management, change management, ...

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