Appendix . Reports by Nielsen Norman Group
For a full list and to download reports, please see http://www.nngroup.com/reports
WEB USABILITY
“About Us” section of corporate sites: presenting company info online
PR section of corporate sites: supporting journalists
Investor Relations area of corporate website: supporting investors
E-commerce user experience: 207 design guidelines
Wishlists and gift certificates: 103 guidelines for website and email design
B2B: 144 guidelines for converting business users into leads and customers
Location finder usability: 21 design guidelines
Flash usability (with supplementary highlights video from user testing)
Site map usability: 28 design guidelines
INTRANET USABILITY
Intranet usability guidelines based on user testing ...
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