14.

Reference-Checking Scenarios

Administrative Support Staff

Administrative support reference questions focus primarily on superior-subordinate relationships in terms of how candidates follow instructions, work independently, respond to constructive criticism, and feed information back to you. The career opportunities for secretaries, administrative assistants, and other members of the administrative support ranks offer more variety, reward, and independent decision making than ever. Consequently, the talent emerging from their ranks is nothing less than astounding. As a result, you’ll need to sharpen your referencing skills to separate excellence from mediocrity. These questions for candidates’ former supervisors will be an excellent place ...

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