August 2008
Intermediate to advanced
250 pages
7h 31m
English
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INDEX
abusive customers, 169
action chains, 166–167
Activists, 110–111
activists/activism, 112–113, 244–245
Adelphia, 45
adult tape, 168
advocacy, customer, 106
Afni, 40
aikido concept, 162
airline industry
blogs, 155
complaint rates of airlines, 51
Japan Airlines Service Irregularity Message, 116
lost luggage example, 144–145
Pan American Airways, 45
Southwest Airlines, 58, 199–200
staff training for apologies, 135
United Airlines, 45, 66, 156–157, 195–196, 209–210
Web sites, 210
alienated consumers, 112–113, 172–173
All Marketers Are Liars (Godin), 111
America West, 51
Andreasen, Alan, 84
Angelo, Alan, 40
angry customers
corralling energy of, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.