7 Creating Better Customers with Goodwill
Janelle was invited to present a Complaint Is a Gift workshop in Budapest, Hungary, in 1999, ten years after the Republic of Hungary was formed. In the middle of the workshop, a middle-aged woman raised her hand and asked if there was some way to “teach customers to be better customers.” She added that she didn’t want them to complain so much. About half of the several-hundred audience members were in their twenties and had spent the better part of their current careers under a capitalist system. This younger ...
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