August 2008
Intermediate to advanced
250 pages
7h 31m
English
Content preview from A Complaint Is a Gift, 2nd Edition
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7 Creating Better Customers with Goodwill
Janelle was invited to present a Complaint Is a Gift workshop in Budapest, Hungary, in 1999, ten years after the Republic of Hungary was formed. In the middle of the workshop, a middle-aged woman raised her hand and asked if there was some way to “teach customers to be better customers.” She added that she didn’t want them to complain so much. About half of the several-hundred audience members were in their twenties and had spent the better part of their current careers under a capitalist system. This younger ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.