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About the Author
Howard S. Gitlow, Ph.D., is the Executive Director of the
Institute for the Study of Quality, Director of the Masters of
Science degree in Management Science, and a professor of man-
agement science, School of Business Administration, University
of Miami, Coral Gables, Florida. He was a visiting professor
at the Stern School of Business at New York University (2007
and 2008), and a visiting professor at the Science University
of Tokyo in 1990, where he studied with Dr. Noriaki Kano.
He received his Ph.D. in statistics (1974), M.B.A. (1972), and
B.S. in statistics (1969) from New York University. His areas of spec ...