June 2009
Intermediate to advanced
166 pages
4h 56m
English
Content preview from A Guide to Lean Six Sigma Management Skills
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145
A
Acknowledgment of co-workers, 129
Active listening, 129
Aggressive behavior, 114–118
assertive responses to, 120–123
Arrival time distributions, 27
Assertive behavior, 120–123
Automatic process control, 74, 80
B
Barriers to pride of workmanship, 109–110
Bead box with paddle, 83
Behavior, 113–140
acknowledgment of co-workers, 129
active listening, 129
aggressive behavior, 114–118
assertive responses to, 120–123
assertive behavior, 120–123
boss-subordinate relationships, 126–129
co-worker relationships, 129
diary of unassertive behavior, 115
Gantt chart, 128
“I” statements, 115–116, 119, 121, 134–135
improving relationships, techniques for,
130–132
“it” stateme ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.