A Manager's Guide to Coaching

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. Acknowledgments
6. 1 - Getting the Best from Employees
   1. The Success Equation
   2. Using this Book to Coach Successfully
7. 2 - The what, why, and when of Coaching
   1. What is the Tool of Coaching?
   2. Coaching versus Therapy
   3. When to Coach and when not to Coach
   4. To Coach or not to Coach—Case Studies
8. 3 - How to Coach and W.I.N. B.I.G.!
   1. The Coaching Process
   2. Coaching Questions
   3. The W.I.N. B.I.G. Coaching Formula
   4. Coaching Frequently Asked Questions
9. 4 - The Tenets of Coaching
   1. Coaching Mindset
   2. Coaching Actions
   3. Coaching Tricks of the Trade
   4. The Seven Tenets of Coaching Mindset
   5. The Seven Tenets of Coaching Actions
   6. The Seven Tenets of Coaching Tricks of the Trade
10. 5 - How do I use this Book?
    1. Using this Book as a Resource to Coach Employees and Colleagues
    2. Using the Book as a Tool to Give to Employees to Kick-Off and/or Support Coaching
    3. Using this Book as a Tool to Coach Yourself
11. 6 - W.I.N. B.I.G. Questions for Specific Coaching Situations
    1. Interpersonal Problems
    2. Motivation
    3. Time Management
    4. Dealing with Conflict
    5. Clarifying Goals
    6. (Lack Of) Available Resources
    7. Developmental Opportunities
    8. Life Balance
    9. Conflicting Priorities
    10. Delegation
    11. Increasing Confidence
12. 7 - W.I.N. B.I.G. Questions for any Coaching Situation
    1. Wonder about Root Cause—Discovery
    2. Investigate Wants—Vision
    3. Name Possible Solutions—Problem Solving
    4. Build a Plan—Action
    5. Insure Action—Accountability
    6. Give Affirmation—Validate
13. Index
14. About the Authors