Chapter 7De-escalation: the Third Critical Path(Part 1)

In the second critical path, “Consequence Forecasting,” you learned to break off angry interactions before they created future problems. This is most useful when you deal with people who are unimportant to you and those you can physically walk away from or avoid contact with.

Sometimes, you might encounter chronically angry people at home, in your family, at work, or in your social environment, where you must interact with them on a regular basis and can’t avoid them. You may also be that chronically angry person at home, at work, or in your social environment, causing problems for others and ultimately creating even greater problems for yourself. That is when it becomes important to learn ...

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