CHAPTER 2

The Practice of Observing

“Accuracy of observation is the equivalent of accuracy of thinking.”

—WALLACE STEVENS, AMERICAN POET

Now that you know that coaching begins with you, as the manager or team lead, you are ready to begin exploring the practices of Anytime Coaching. These practices will guide you in creating new ways of interacting with your employees—ways that enhance their performance and your relationships with them. You will learn and use new and powerful approaches to observing, inquiring, listening, and responding.

Our first stop is the practice of observing, because it is by observing that you create an effective foundation for all the other practices.

The Powerful Practice of Observing

What is the practice of observing? ...

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