aPHR Associate Professional in Human Resources Certification All-in-One Exam Guide, Second Edition, 2nd Edition

CHAPTER 6

Employee Relations

The functional area Employee Relations will be 24 percent of the Associate Professional in Human Resources (aPHR) exam weighting. For both human resource professionals and managers, employee relations is a very important responsibility because it is focused on “people.” No organization can run without people to do the work necessary to accomplish organizational goals.

For early-career HR roles, employee relations is concerned with many things, from how the organization communicates with employees and creates policies, to managing conflict and performance. Many of these responsibilities are guided by federal, state, and local laws. That’s why the Employee Relations function partners closely with a labor attorney. ...