aPHR Associate Professional in Human Resources Certification Practice Exams, Second Edition, 2nd Edition
by Tresha Moreland, Gabriella Parente-Neubert, Joanne Simon-Walters
CHAPTER 5
Employee Relations
This functional area includes coverage of the following responsibilities and knowledge objectives:
• 01 The purpose and difference between mission, vision and value statements, and how they influence an organization’s culture and employees
• 02 How HR supports organizational goals and objectives through HR policies, procedures, and operations (for example, functions of human resource information systems (HRIS), organizational structures, preparing HR-related documents, basic communication flows and methods, SWOT analysis, and strategic planning)
• 03 Techniques used to engage employees, collect feedback, and improve employee satisfaction (for example, employee recognition programs, stay interviews, engagement ...
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