aPHR Associate Professional in Human Resources Certification Practice Exams, Second Edition, 2nd Edition

CHAPTER 5

Employee Relations

This functional area includes coverage of the following responsibilities and knowledge objectives:

•   01  The purpose and difference between mission, vision and value statements, and how they influence an organization’s culture and employees

•   02  How HR supports organizational goals and objectives through HR policies, procedures, and operations (for example, functions of human resource information systems (HRIS), organizational structures, preparing HR-related documents, basic communication flows and methods, SWOT analysis, and strategic planning)

•   03  Techniques used to engage employees, collect feedback, and improve employee satisfaction (for example, employee recognition programs, stay interviews, engagement ...