Armstrong's Handbook of Human Resource Management Practice, 16th Edition

29

The employee experience

Introduction

The ‘employee experience’ is what happens to people at work and how they feel about it. As noted by Morgan (2017), it encompasses all the interactions between an organization and its employees. Plaskoff (2017) wrote that ‘The employee journey has many milestones and interactions, and the quality of employee experience has a direct influence on employee satisfaction.’ Organizations need to take account of how people feel about their experience at work when deciding on the approach they want to take to people management. This will cover each of the six stages of the employee life cycle, namely, attraction, recruitment, onboarding, development, retention and separation.

The concept of the employee experience ...