Armstrong's Handbook of Human Resource Management Practice, 16th Edition

41

The basis of performance management

Introduction

Performance management has been described as a ‘broad set of activities aimed at improving employee performance’ (DeNisi and Pritchard, 2006: 255). This definition of the meaning of performance management is expanded in the first section of this chapter which is followed by an explanation of the difference between performance management and performance appraisal. The next section explores the nature of performance management as an informal process (what managers do by acting as ‘performance leaders’), or as a formal process (performance management systems). The chapter continues with sections dealing with the purpose and aims of performance management, its impact, its ethical dimension and ...