Index
A
actionable agenda items, 93
activities, listening, 236–237
Add to Cart interaction case study, 168–169
agenda
actionable items, 93
adding inline screenshots with, 93
explaining purpose of meeting using, 73–74
focusing less on, 61
making list for, 74–75
practice talking through, 75–77
using to present flow of ideas, 66–67
writing notes within items on, 92
agreement
getting, 163–175
about, 164
being direct, 164–165
case studies of responses, 166–175
forcing hand off stakeholders, 165
highlighting benefits or consequences, 165
ideal response, 163–164, 166–175
security blanket statement, 165
alternatives
creating, 68–71
getting team, 36–37
making list of, 37
proposing, 135–137
app projects, design project checklist for, 221–223
articulate
focusing on being, 90–91
importance of being, 26–28
usability test for being, 76–77
artistic endeavors, pursuing, 231–233
The Art of Charm (podcast), 112, 115, 116, 122
asking questions. See questions
attention, drawing user, 147–148
Atwood, Jeff, on the duck as feature, 203–204
Axure, 64–65
B
banded banners case study, 171
Bell, Alexander Graham, on preparation, 61
Bell, Jon, on McDonalds theory, 187
benefits, highlighting, 165
The Big Idea (Ferguson), 107
bike-shedding, 203–204
blame game, 200
block of time, scheduling designing in, 235–236
Brown, Tim., Change by Design, 13
budget, insufficient, 158
bullet list, 92
businesses
case studies on appealing ...
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