September 2015
Beginner
275 pages
7h 13m
English
Content preview from Articulating Design Decisions
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9
The Ideal Response: Getting Agreement
Unless both sides win, no agreement can be permanent.
JIMMY CARTER
WE’VE NOW COVERED SEVERAL tactics for forming your response as well as some of the most common ways that we can respond to design feedback. If we combine all of these practices together, we can see how this will form the basis for a standard response to stakeholders that establishes a formula for success.
Every response to design feedback needs to hit on a number of areas if it’s going to have the kind of weight it needs to be compelling and convincing. For UX discussions, I have a useful formula to help make our case to stakeholders. This is the IDEAL Response:
Identify the problem
We must always remain focused and ensure that our stakeholders are aware of the problem we’re addressing; otherwise, the conversation can quickly become counterproductive. Very briefly state the problem that your design addresses for the purpose of getting everyone on the same page.
Describe your solution
This is where your specific design can be connected to the problem that you’re trying to solve. Make a clear connection between what you did and how it addresses the issue. Without a clear solution, the design is useless and ineffective.
Empathize with the user
Stakeholders can forget about the people at the other end of our products. Our job is to represent them, to feel so burdened for them that ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.