Awakening Compassion at Work

INDEX

A

absences, 34–36, 38, 50, 79–80

accountability, 47–48

acting, 75–91, 194, 197

architectures that amplify, 156–62

blueprint for awakening compassion, 191, 192

compassion moves, 75–82

dilemmas, 82–90

during downsizing or job loss, 83–84

flexible time to cope, 77–78

improvisation, 75, 78, 79, 86, 90, 91

knowing-in-action, 76, 82

monitoring and listening, 79

privacy and, 86–89

reassurance and safety, 79–80

reflecting on, 90–91

rituals, memorials, and mementos, 80–81, 88–89

task flexibility and buffering, 78

adaptability, 9, 27–28

Adler, Nancy, 222–23

The Age of Empathy (de Waal), 69

airline industry, 23–24

Alone Together (Turkle), 214–15

apologies, 65, 84

appraisals, 44–45

appreciation, 8

Aravind clinics, 18–19, 24

architectures that enhance ...