Index

Accountability, 120

Adversity, 124

Agendas, 178–79

Attitudes, 57–68

definition, 57

department culture, 64–68

discovery lesson, 67–68

intent, 61–64

internal dialogue, 58

needs, 57–61

self-talk, 57–61

Authority, 7, 11

quiet strength, 17

Awareness, change and, 128–29

Baby boomers, 25–29

Behavior, negative vs. positive, 98–99

Career development, 4

Caring, 10, 11, 40

Change, awareness and, 128–29

Character assassination, 78

Collaboration, 17, 71–72

Communication, 4, 31–37. See also Listening

communication bridge, 91–92

discovery lesson, 101–2

expectations, 49–51

media, 33–34

messages, 32–33

nonverbal, 97–101

process, 32–33

tools, 31–32

vague words, 35–36

verification, 34–37

Conference call, 172

Confidence, 5–6

Conflict resolution, 136, 185

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