IBM® Enterprise Content Management (ECM) solutions provide efficient and effective ways to capture content, manage the content and business processes, discover insights from the content, and derive actions to improve business processes, products, and services.
This IBM Redbooks® publication introduces and highlights some of the IBM ECM products that can be implemented and integrated together to create end-to-end ECM solutions:
•IBM Case Manager
•IBM Content Manager OnDemand
•IBM Enterprise Records
•IBM Watson™ Content Analytics
•IBM Content Classification
IBM Case Manager is the basic building block for the ECM solution built in this book. The ECM solution is a generic solution that handles customer requests and inquiries ...