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Building IBM Enterprise Content Management Solutions From End to End by Mike Prentice, Yuki Makino, Josemina Magdalen, Johnson Liu, Abraruddin Khan, Sven Hapke, Blair Groff, Isuru Fernando, Ben Davies, Wei-Dong Zhu

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Preface
IBM® Enterprise Content Management (ECM) solutions provide efficient and effective ways to capture content, manage the content and business processes, discover insights from the content, and derive actions to improve business processes, products, and services.
This IBM Redbooks® publication introduces and highlights some of the IBM ECM products that can be implemented and integrated together to create end-to-end ECM solutions:
IBM Case Manager
IBM Datacap
IBM Content Manager OnDemand
IBM Enterprise Records
IBM Watson™ Content Analytics
IBM Content Classification
IBM Case Manager is the basic building block for the ECM solution built in this book. The ECM solution is a generic solution that handles customer requests and inquiries ...

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