Notes

CHAPTER 1

1. James Surowiecki, “Better All the Time,” New Yorker, November 10, 2014.

2. “The Big Picture: HDTV and High-Resolution Systems,” Congress of the United States Office of Technology Assessment, Appendix A, 92.

3. Barnaby J. Feder, “Last U.S. TV Maker Will Sell Control to Koreans,” New York Times, July 18, 1995.

4. “Detroit Is Finally Closing the Car Quality Gap with Japan,” Associated Press, February 21, 2012, via Business Insider, http://www.businessinsider.com/detroit-is-finally-closing-the-car-quality-gap-with-japan-2012-2.

5. Paul Akers, 2014 Lean Year End Message video, https://www.youtube.com/watch?v=_pidcXnnkfk.

6. W. Edwards Deming, Out of the Crisis (Cambridge: MIT Press, 1986), 202.

7. Kettering University, http://paws.kettering.edu//~jhuggins/humor/quotes.html ...

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