June 2026
Beginner
160 pages
1h 29m
English
book
Calm (HBR Emotional Intelligence Series)
by Harvard Business Review, Jacqueline Carter, David Maxfield, Liz Fosslien, Mollie West Duffy
Content preview from Calm (HBR Emotional Intelligence Series)
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5 When Managers Break Down, So Do Their Teams By David Maxfield and Justin Hale
As a leader, much of what you do is relatively forgettable. We don’t mean to be insulting, but your direct reports experience your routine actions on routine days as, well, routine.
But for nonroutine days—the days when you are under the gun, feeling the heat, or pushed to your limits—how you respond under pressure makes an indelible impression on the people around you. Our research shows that your temperament in these crucial moments has a tremendous impact on your team’s performance.1
When the hammer comes down, are you calm, collected, candid, curious, direct, and willing to listen? That would be ideal, wouldn’t it? Or would your direct reports describe you as ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.