Calm (HBR Emotional Intelligence Series)

Index

• acceptance, 16, 18, 22–23, 72

• acknowledging thoughts, 17, 21–23, 24, 43–44

• action bias, 6–7

• adaptability, 22–23, 67–78, 107–108

  • deliberate calm and, 70–79

  • paradox around, 69–70

  • skills for, 74–77

• adrenaline, 30–31, 36

• Afton, Marissa, 103–117

• AI. See artificial intelligence (AI)

• amygdala, 3–4

  • conflict and, 29–30

  • hijacking by, 30–32

  • self-regulation and, 15, 18–19, 22

• anger

  • acknowledging violations and, 43–44

  • identifying needs and, 45–46

  • learning to channel, 39–53

  • managers and, 58

  • sphere of silence and, 140

  • starting with facts vs., 64

  • strategy in, 49–51

  • talking about, 46–48

  • venting and, 44–45

  • when you can’t change circumstances, 48–49

• artificial intelligence (AI), 103–117

• assumptions, 4, 76, 107

• attention

  • amygdala hijack and, 31 ...