Chasing Digital

Index

• aggregation 96–98, 107
  • — theory 96–98
• Airbnb 92–93, 95–96
• AI see artificial intelligence
• AI washing 115–116
• algorithms 83, 84, 114, 116, 117–118, 119, 120, 121–123, 124, 126, 128, 129, 130, 131, 132, 183,
• Amazon
  • — flywheel 13–14, 23
  • — platform 13–14, 111–112
• app 89–90, 99, 100, 103, 141
• Apple 105
  • — business strategy 99–100, 103
  • — iPhone 99, 100, 132, 141
  • — flywheel 23
  • — platform 89–90
• application program interfaces (APIs) 102
• artificial intelligence 115–136; see also intelligence
  • — applying 18, 26
  • — growing role of 183–184
  • — investing in 115–116

• Best Companies to Work For survey 7
• Bitcoin 110
• blockchains 110, 183–184
• board and directors, role of 137, 138, 169–180
  • — CEO and 171–172
  • — creativity 171
  • — education of 170
  • — digital committee 177
  • — digital experts 172–174, 179
  • — diversity 174–175
  • — risk management 176–177
  • — role of board 169–170
  • — support from 170–172
  • — technology advisory board 177
• bottlenecks 33, 34
• burn rate 147–148
• business model, traditional 4–6
• business model canvas 75–76

• call centre routing 81
• car manufacturing 70–72, 142
• castle and moat concept 8–9; see also castle; moat
• castle 8–9; see also moat
  • — reconstructing 8–17
  • — strategies for success 14–17, 25
• change see also change, accelerating
  • — fear of 29
  • — impediments to 53
  • — initiatives 36–37
  • — resistance to 54–55
• change, accelerating 137–180
  • — board and directors, involvement of 169–180
  • — investment management 139–151
  • — technology risk management 153–167
• chokepoints ...