ChatOps

Chapter 16. Selling ChatOps to Your Boss

In Chapter 14, I discussed the importance of managing the signal-to-noise ratio. A busy chat room can become more of a liability than an asset if the conversations, alerts, etc. become too much to keep up with. For larger organizations the sheer number of team members participating in conversations, pulling in additional information, or executing commands can quickly become overwhelming. On top of that, enterprise organizations have concerns and priorities that are often different from those of small businesses or startups. Policies, procedures, and bureaucratic behaviors often stifle the benefits that something like ChatOps can bring to the table.

Despite these concerns, ChatOps is an extremely powerful and effective way of getting work done. Finding the right language to use with leadership is important in order to successfully begin your ChatOps journey.

Redesigning IT’s Role and Purpose

Highly effective teams led by managers who understand the requirement of continuous change will likely embrace the idea of ChatOps. Today’s CIOs realize that their most important role is to lead IT teams to redesign their own purpose. IT is no longer there to simply maintain and support systems for other departments in the company. IT is now the primary influencer in continuously improving processes and tools on behalf of users, both internal and external. The modern IT leader enables adaptation to change, recognizing the importance of continuous incremental ...