Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide
by Mark Smith, David Bayne, John Pickard
Chapter 4
Windows OS
This chapter covers the following topics:
Resolving Common Windows OS Systems Issues: Users will have issues with the operation of the Windows operating system itself. This section looks at common issues and solutions.
Resolving Common Application Issues: The section covers installing and uninstalling software from different sources, including collaboration and productivity software.
Windows System Tools: This section looks under the hood to discover what is going on with the operating system to help diagnose problems.
Windows Security Tools: The section describes how to secure a Windows installation with Active Directory to allow multiple users to use the same Windows computer and continue the security after deployment ...
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