January 2025
Intermediate to advanced
341 pages
9h 21m
English
book
Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide
by Mark Smith, David Bayne, John Pickard
Content preview from Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide
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Chapter 8
The IT Professional
This chapter covers the following topics:
Professionalism: This section covers how to maintain professionalism while troubleshooting with users.
Company Policies and Confidentiality: This section helps you understand the nature and importance of confidentiality in the workplace.
Remote Access Tools for Troubleshooting: This section describes tools that an IT support technician will use while troubleshooting issues with a client who is not in the same physical location with them.
Research Tools: This section describes tools that an IT support technician will use while troubleshooting issues with a client.
Documentation Tools: This section covers tools that an IT support technician will use while documenting problems ...