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Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance by Karen Martin

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Performance

It is an immutable law in business that words are words,explanations are explanations, promises are promises—but only performance is reality.

—HAROLD GENEEN

Imagine attending an American football game in a stadium with no scoreboard. For spectators to have any clarity about the game’s progress, someone would need to provide them with important numbers: the score, which down it is, how many yards remain for the next down, and so on. If an announcer broadcast the information over a loudspeaker, there would be a risk that some might not hear it clearly. If more than one person relayed the score and game status to spectators, there would be a risk of misinformation.

The absence of a scoreboard puts the teams at an even greater disadvantage. ...

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