March 2011
Intermediate to advanced
688 pages
17h 52m
English
The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of selected processes in the organization’s set of standard processes in support of achieving quality and process performance objectives, and to provide process performance data, baselines, and models to quantitatively manage the organization’s projects.
The Organizational Process Performance process area involves the following activities:
• Establishing organizational quantitative quality and process performance objectives based on business objectives (See the definition of “quality and process performance ...
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