Chapter . Process and Product Quality Assurance: A Support Process Area at Maturity Level 2
Purpose
The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.
Tip
PPQA is often referred to as the “eyes and ears” of the organization. It ensures that the organization’s policies, practices, and processes are followed.
Introductory Notes
The Process and Product Quality Assurance process area involves the following:
Objectively evaluating performed processes, work products, and services against the applicable process descriptions, standards, and procedures
Identifying and documenting noncompliance issues
Providing feedback to project staff and managers on ...
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