INDEX

15–5–10 formula 130, 151

3–1–3 formula 96–97

A

ABCs of ensuring understanding 57

Ash, Mary Kay x

Ashe, Arthur 2

attitude and values 269–270

Austin, Nancy 222

authority-driven thinkers 135–136

B

Beecher, Henry Ward 51

behavior modification 189–192, 276

C

Carlyle, Thomas 51

case study 18–21, 34–35, 60–62, 72–75, 118–122, 154–155, 187–189, 207–210

Cather, Willa 143

cautions for coach 111–112

chapter quiz 36, 77, 124, 158–159, 198, 225–226, 258

chapter summary 35, 76, 123, 157–158, 197, 224–225, 257

checklist

look before you leap 217

responding to team troubles 213–216

Churchill, Winston 47

clarity 3–6, 19, 26

coaching role 80–111

affirming and acknowledging 81, 104–108

clarifying and verifying 81, 90–103

detached leadership 239

hurdles to ...

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