Communicating Design: Developing Web Site Documentation for Design and Planning, Second Edition

Foreword

A few weeks ago I received a call from a client. She asked if I could send “that model document” I’d created earlier in the project in order to roll out what was a global project on an impossible timeline. I was surprised. That model document was, in fact, a concept model diagram I’d created strictly for myself—not the client, not the project team. In fact, when I tried to share it with the team early on, their eyes seem to lose focus while I explained what I believed to be a perfectly organized diagram, one that helped me fill the gap between requirements and design. But now the client was requesting its presence in a moment where the project needed focus. The project manager had seen it—poster size—behind my desk and knew at a glance ...