February 2016
Beginner
224 pages
4h 36m
English
book
Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution
by Jeb Dasteel, Amir Hartman, Craig LeGrande
Content preview from Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First RevolutionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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6. Cisco: Engaging Customers to Deliver Business Outcomes
“Market transitions wait for no one.”
—John Chambers
In recent years, few companies have integrated customer success as part of their go-to-market DNA better than Internet pioneer Cisco. Founded in 1984 by Leonard Bosack and Sandy Lerner, Cisco has been riding the Internet wave for more than three decades, supplying businesses with the plumbing that runs the Web—the switches, routers, and networking gear that shuttle information between computers around the world. In 1991, Cisco hired John Chambers, who took Cisco from a $1 billion networking company to one of the most admired global technology leaders.
It’s no surprise that Cisco’s success attracted a crowd of upstarts and innovators ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.