132 • Construction Program Management
miscommunications. Project performance is also discussed relative to the
established goals. Both the communications plan and conict resolution
processes may be ne-tuned in order to keep them eective.
Partnering has proven eective on my programs when implemented
correctly, is accepted by all parties, and is championed by a strong
advocate of the process. is is critical inasmuch as getting team buy-in
to the concepts, especially mutual satisfaction in dispute resolution (win–
win solutions), can prove dicult. is has become very apparent to me as
I present the partnering concept at my training sessions across the United
States. In New York City, for example, there is little appetite for partner-