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Part I Issue Attentiveness
Chapter 1 Issue Clarity
Chapter 2 Issue and Stakeholder Influence
Chapter 3 Communication Ethics in Action: British Petroleum and Issue Thoughtlessness
Part II Argument Attentiveness
Chapter 4 Argument Clarity
Chapter 5 Argument and Stakeholder Influence
Chapter 6 Communication Ethics in Action: British Petroleum and Argument Thoughtlessness
Part III Conflict Attentiveness
Chapter 7 Conflict Clarity
Chapter 8 Conflict and Stakeholder Influence
Chapter 9 Communication Ethics in Action: British Petroleum and Conflict Thoughtlessness
Part IV Crisis Attentiveness
Chapter 10 Crisis in Review: The 2010 Deepwater Horizon Disaster
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