July 2026
Intermediate
354 pages
12h 34m
Spanish
Content preview from Creación de aplicaciones con agentes de IA (Spanish Edition)
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Chapter 2. Diseño de sistemas de agentes
La mayoría de los profesionales no empiezan con un gran documento de diseño cuando crean sistemas de agentes. Empiezan con un problema complicado, una clave API del modelo base y una idea aproximada de lo que podría ayudar. Este capítulo es tu guía rápida para ponerte en marcha. A lo largo del libro trataremos cada uno de los siguientes temas con más profundidad, y muchos tendrán su propio capítulo, pero este capítulo te dará una visión general de cómo diseñar un sistema de agentes, todo ello basado en un ejemplo específico de gestión de la atención al cliente para una plataforma de comercio electrónico.
Nuestro primer sistema de agentes
Empecemos con el problema que estamos resolviendo. Todos los días, tu equipo de atención al cliente recibe decenas o cientos de correos electrónicos solicitando el reembolso de una taza rota, la cancelación de un pedido sin enviar o el cambio de una dirección de entrega. Para cada mensaje, un agente humano tiene que leer un texto de formato libre, buscar el pedido en tu backend, llamar a la API correspondiente y luego escribir un correo electrónico de confirmación. Este proceso repetitivo de dos minutos es ideal para la automatización, pero solo si seleccionamos la parte correcta. Cuando nos damos cuenta de que los humanos teclean y hacen clic en botones, a menudo siguiendo reglas y directrices, vemos que muchos de estos mismos patrones pueden ser realizados por sistemas bien diseñados que se basan en ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.