Creating a Drama-Free Workplace

Index

accountability, decline of, 105

accurate interpretation, self–confidence and, 170

adversarial factions, 5

triggers and costs of, 63–77

adversarial factions and gossip, 69–70

affection, the benefits of, 59–60

aggressive driving, 8

alliances, building life-long, 4

altruism and post-traumatic growth, 58

ambiguous situations and assumptions, 52–53

amygdala, flooding and the, 32, 34

anger, 6–8

recalled, 30–31

anger and heart disease, 29–35

anxiety, 6–8

appreciation,

creating a culture of, 183–191

rituals of, 123

stating your, 111–112

the benefits of, 59–60

the desire for, 13

the energy of, 13

appreciation for a colleague, 113

architects,