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• Role expresses the responsibilities of an employee for the task and its outcomes. Examples
of roles are: CIO, operations manager, project manager, IT architect. Roles are character-
ized by qualification requirements that the employee occupying the role should posses.
Linking roles to individual tasks includes the specification of competency requirements of
a given role in relation to the task using the RACI matrix format.
• Applications—represent the functionality of application software that can be utilized for
a given task.
• Metrics—are expressed on the basis of the principles of dimensional modeling, i.e. as
indicators and their ana ...