Performance RequirementsService Level AgreementsResponse TimeCapacity Planning: Performance ModelingCapacity Planning: BenchmarksWhy Pursue a Benchmark?Benchmark TeamBenefits of a Good Benchmark: Goals and ObjectivesProblems with “Standard” BenchmarksThe Cost of Running a BenchmarkIdentifying and Securing DataEstablishing Benchmark Criteria and MethodologyData VolumeSystem ConfigurationActual Test Data, Actual QueriesEstablishing Clear Success CriteriaAvailabilityLoad TimeEvaluating and Measuring ResultsVerifying and Reconciling ResultsCommunicating Results EffectivelyApplication Packages: Enterprise Resource Planning (ERPs)Designing, Coding, and ImplementingDesigningCodingImplementationDesign ReviewsTablesQueries and ReportsReportingTestingOperationsOrganizationCommunicationSetting User ExpectationsMonitoring (Measurement)Conformance to Measures of SuccessTypes of MetricsResponsibility for MeasurementMeans to MeasureUse of MeasurementsReturn on Investment (ROI)Reporting Results to ManagementTuningTuning OptionsReporting Performance ResultsSelling Management on PerformanceCase StudiesPerformance TasksConclusionReferences