Defining Moments

7

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Truth Is a Process

T

HIS CHAPTER EXAMINES DEFINING MOMENTS

for organiza-

tions. It presents guidance for managers who want to handle

these situations practically and responsibly. Before turning

to this guidance, however, it is important to know what happened

to Peter Adario when he tried to resolve the issue of Kathryn

McNeil’s schedule.

Remember that Adario viewed this as an ethical issue, a conflict

of right versus right. As a manager, he was pulled in two directions.

Some of his responsibilities and values led him to conclude that it

would be wrong to fire McNeil. Others told him she had to be

replaced because her work was falling behind schedule. The prob-

lem required immediate attention, because Lisa Walters was pressur-

ing Adario to fire McNeil.