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A Space of Quiet
T
HE MODERN WORLD SEEMS AT ODDS
with much of the
guidance offered in this book. Daily life, many people
feel, is accelerated and fragmented. Managers everywhere
are under pressure to provide action and answers now. As a
result, when they must choose between right and right, managers
often have little opportunity to step back and reflect on the
complex issues, personal and professional, that they must somehow
resolve.
This is a hazardous situation. Right-versus-right decisions are
challenging enough, even when managers have the luxury of think-
ing them through. The stakes are high: right-versus-right choices
are defining moments in which managers reveal, test, and shape—
sometimes irrevocably—their values and those of their organiza-
tions. ...