Delegating for Business Success

Table of Contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About this Course
6. How to Take this Course
7. Pre-Test
8. 1 Delegating—More Important than Ever
   1. What is Delegating?
      1. Who Delegates to Whom?
   2. Why Delegate?
   3. Why Hesitate to Delegate?
   4. Recap
   5. Review Questions
9. 2 Delegating to Get Results
   1. Requirements for Successful Delegating
   2. Principles of Successful Delegating
   3. The Delegating Process: An Overview
      1. Planning to Delegate
      2. Handing Over the Job
      3. Monitoring and Evaluating theWork
   4. Recap
   5. Review Questions
10. 3 Planning to Delegate
    1. Planning to Delegate: An Overview
    2. Deciding What to Delegate
    3. Selecting the Right Person
    4. Recap
    5. Review Questions
11. 4 Delegating a Job
    1. Explaining the Job
       1. Take Enough time
       2. Clearly Explain What the Job Is and Why It Is Important
       3. Clearly Explain Any Deadlines and Constraints
       4. Provide All Relevant History and Other Information the Person Needs
       5. Check Understanding
       6. Encourage Note Taking
       7. Focus on the Results You Want, Not How to Do the Job
    2. Asking for a Plan of Action
    3. Agreeing on How to Monitor the Work
    4. Recap
    5. Review Questions
12. 5 Monitoring and Evaluating a Delegated Job
    1. The Monitoring Process
       1. Stick to the Monitoring Plan
       2. Be Available
       3. Use Check-In Points to Review Progress
       4. Make Sure That Problems Are Addressed
       5. Give Useful Feedback
    2. Evaluating the Results of a Completed Job
    3. Evaluating Your Own Performance
    4. Reward Efforts and Successes
    5. What If Things Go Wrong?
       1. Common Causes of Delegating Problems
       2. When You Spot a Problem
    6. Recap
    7. Review Questions
13. 6 Delegating in Other Situations
    1. Delegating to Teams
       1. Consider the Characteristics of the Group
       2. Give the Group a “Whole” Job
       3. Let the Group Decide Who Does What
       4. Explain the Job to the Entire Group
       5. Ask the Group to Work Out a Plan of Action
       6. Recommend That the Group Establish a System That Facilitates the Flow of Communication
       7. Keep the Group Informed
       8. Monitor the Work and Give the Group Feedback
       9. Be Available and Address Serious Problems Immediately
       10. Hold a “Debriefing” Session When the Work Has Been Completed
    2. Delegating to Colleagues and Co-Workers
       1. Take Extra Care to Explain the Importance of the Job
       2. Respect the Other Person’s Priorities
       3. Help the Person Understand How Doing the Job Will Benefit Him or Her
    3. Virtual Delegating
    4. Handling Work That Someone Delegates to You
    5. Recap
    6. Review Questions
14. Annotated Bibliography
15. Post-Test
16. Index