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Delegating for Business Success by Janis F Chan

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Annotated Bibliography

Bolton, Robert. People Skills. (New York: Simon & Schuster, 1986).

A communication skills handbook that provides essential skills for interpersonal communications including listening, reflection, assertion, conflict management, and problem solving.

Bowen, R. Brayton. Recognizing and Rewarding Employees. (New York: McGraw-Hill, 2000).

Provides managers with the top ten most successful rewards for motivating employees, tips for expressing appreciation when employees exceed expectations, and ways to promote achievement.

Bruce, Anne, and James S. Pepitone. Motivating Employees. (New York: McGraw-Hill, 1998).

How successful companies such as Southwest Airlines, Disney, and Ben & Jerry’s inspire employees to do excellent work. ...

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