December 2017
Intermediate to advanced
110 pages
2h 20m
English
Content preview from Delivering Benefit
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1 UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM
The focus of this chapter is learning to look at the business through the eyes of your customers or clients. Often as you grapple with the challenges of your daily tasks and activities it is easy to lose sight of how those tasks contribute to the fulfilment of a customer or client need. Without customers a business cannot survive; therefore it is important to really understand how everything you do contributes to delivering a benefit that will be appreciated by a customer or client.
WHY IS THIS IMPORTANT?
Now you have stepped up to team leadership you will inevitably become more externally focused; your interactions with other business functions will increase and you should also start ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.